We’ve listed a short description of our services below. Full details are available in our landlord pack and from our team so please do contact us for further information.

Let Only

Let Only – our All Inclusive option for landlords looking for a new tenant

This service is available on its own or, if you like, you can choose one of our management services to follow on afterwards. This service is available for empty properties only and we’ll carry out the following:

  • FREE initial property valuation
  • FREE Health and Safety Inspections to make sure that your property meets the safety standard and reduces the risk to you as a landlord Asbestos management survey carried out by a fully qualified contractor*
  • Advertising your property on our website and Rightmove Accompanied Viewings In house tenant referencing service and reports provided to you for your decision as to which tenant you would like to choose
  • FREE Written Inventory with accompanying photographs Tenancy Agreement drawn up and signed
  • Collection of the first rent payment and the deposit Our charge for this service is £360 incl VAT (£300 excl VAT) *If you only want the let only service and you do not want us to manage the property for you after we have signed the tenant up then we can remove the asbestos management survey and reduce the price to £300 incl VAT (£250 excl VAT).

Fully Managed

Fully Managed – for your peace of mind

Our fully managed service offers you peace of mind as a landlord – we take care of all the day to day contact with your tenant, collect the rent, carry out regular property inspections and we’ll let you know if you need to do anything.

As part of this service we will:

  • Carry out inspections every 3 months and update you afterwards
  • Offer you and you tenant access to our out of hours repairs service
  • Collect the rent in accordance with the terms of the tenancy agreement
  • Manage all day to day queries from your tenant
  • Register the deposit collected at the sign up Arrange access for any repairs required or for regular maintenance
  • Remind you when your annual gas safety check is due and arrange access for it to be carried out with your instruction

Our fully managed service is our most popular service with most of our landlords choosing to let us manage their property for them.

Our charge for this service is 14.4% incl VAT (12% excl VAT) of the rent collected.

This is charged on a monthly basis to tie in with the rental payments to you.

We’ll deduct our fee from your rental payments before we send it across to you so you don’t have to worry about payments to us.

We also charge the fee on the rent collected so you don’t pay for our services if, in the rare occurrence, your tenant doesn’t pay their full rent for the month.

Rent Collection

Rent Collection – our ‘Money Matters’ option

If you still want to be involved with your tenant and property to some extent then you can choose our rent collection service. This service means that we will manage the rent account for you and deal with any queries relating the rent payable from the tenant and yourself.

You’ll still deal with any day to enquiries from your tenant and any repair queries so if you still want to be involved in tenancy management then this may be the better service for you. We’ll send you the rent collected every month directly to your bank account and we’ll deduct our fee before we send it across to you.

Our charge for this service is 12% incl VAT (10% excl VAT) of the rent collected.

Tenanted Properties

Tenanted Service properties – For Landlords who want to take a step back

Unlike other agents, we don’t insist on your property being empty before we take it on. We are happy to take on tenanted properties if you decide that you want to reduce your involvement with your tenants.

We will meet with you first to determine what level of service you require and we’ll let you know what information we’ll need from you in order to take over the management of the tenancy.

We’ll also meet with your tenants to explain the process and agree a date with you for handover. In order for us to set up this tenancy management service we charge a one off fee of £360 incl VAT. After the agreed handover date we will charge 14.4% incl VAT of the rent collected each month for our fully managed service.

Leased Service

Leased Service – our ‘hassle free’ option for Landlords

We are the only agent in Conwy County who can offer local landlords the ‘leased service’ from Conwy County Borough Council. This service is perfect for landlords who want to take a step back from property management.

Conwy County Borough Council will offer you guaranteed rent for up to 3 years if your property qualifies for this scheme. In return, you will allow them full use of your property and will remain responsible for landlord repairs during this time. Conwy County Borough Council will be responsible for any tenant repairs or damage caused to the property by the tenants.

To find out if your property qualifies for this scheme and for further information on the rental amount you would be offered please contact us.

Repairs & Maintenance

Repairs & Maintenance Service

If you want us to we can carry out repairs for you. We have more than 30 fully trained and insured tradespersons including gas engineers, electricians, joiners and plasterers who provide a full repairs and property maintenance service. We can carry out any repair, large or small, so please contact us to discuss your requirements. Listed below are a selection of popular repairs and an idea of our prices:

Gas Safety Check = £70 incl VAT

Electrical Safety Check = £121 incl VAT

Decorating (painting incl materials) per room = £155 incl VAT

Decorating (removal of wallpaper) per room = £155 incl VAT

Clearance of items/belongings per room = £45 incl VAT

Out of hours call out charge (our operatives will ‘make safe’) = £50 incl VAT

Child restrictors fitted to windows per restrictor = £23 incl VAT

Out of Hours Service

We offer a 24 hour emergency repairs service which covers all of our fully managed properties. If anything was to happen to your property that required immediate attention you can rest assured that your tenants are able to ring us at any time of the day or night to report it.

The out of hours calls are handled by our out of hours contact centre and all calls are answered in person. The agent at the other end of the phone will assess the situation and ensure that our out of hours team are passed the information they need in order to deal with the problem effectively.

Out of Hours service

We have a range of trade operatives on call in order to cover any situation – gas engineers, electricians and joiners to look after your property if needed. We also have a member of staff on call who ensures that the well-being of tenants is maintained should the need arise to find them alternative accommodation for the night.

The team are very experienced at deciding whether a repair is a true emergency before they send someone out to the property. If it is a genuine urgent repair, the relevant out of hours engineer will go to the property and ‘make safe’ until the next working day when the repair can be reported back to you as the landlord.

You can then decide whether you want your own contractor to fix the issue or whether you would like us to do it on your behalf and either invoice you or deduct it from the rent collected for the property. Either way, we are always happy to assist your contractor or ours with regards access to the property and liaising with your tenant.

The team receive a daily report from the out of hours team and they will contact you the next working day to update you if your property has had an out of hours call out during the night or over the weekend.